Terms & Conditions
Store Policies, Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to
comply with and be bound by the following store policies, terms and conditions of use which
govern Hedone Gallery’s relationship with you in relation to this website.
Hedone Gallery is committed to integrity and excellence in serving every customer and honoring
every artist. We are guided by this principle in every interaction and throughout every aspect of
the business. All purchase requests are handled and fulfilled by Hedone Gallery.
Methods of Payment:
Credit Card: Visa, MasterCard, American Express, Discover and PayPal.
Check or Money Order for correct amount only.
Shipping, Insurance and Taxes
We will ship orders within two working days of receiving full payment for the items purchased.
Merchandise paid for by check will be shipped within two working days of full payment clearing the bank.
For Special Order and Custom items, we will manage the relationship with the artist and notify
you when the item(s) are complete. It will then be shipped within two working days, assuming
full payment of all charges.
We ship all packages to the customer insured, via USPS Express Mail, UPS, or another carrier
as determined by Hedone Gallery. We prefer that all packages are signed for by the client or
the client's representative, unless we agree otherwise and the client assumes full responsibility.
For shipments outside the 50 United States, including U.S. territories, APOs and FPOs, a minimum
shipping charge of $35, which also includes handling and insurance, will apply. If additional charges
are required, we will notify the customer. All packages must be signed for by customer or customer's
representative, upon delivery.
Sales tax will be billed only on New Jersey deliveries.
Each item will be delivered in an attractive gift box or pouch, handled with the signature Hedone Gallery
care. A brief artist's biography and/or statement, printed on our letterhead, will be included.
Due to the fluctuating price of gold, platinum and silver, prices of jewelry are subject to change so
please confirm the price with the gallery at the time of purchase. We will honor a price quoted on the
day an order is placed.
Custom Items and Special Orders
We are happy to work with you on a special order item, and many out-of-stock items may be special
ordered. Any piece made or modified for a customer is considered a special order or custom item and
can take up to six to eight weeks to deliver. Specific delivery time and availability will be given at the
time we process the order.
Custom items and/or special orders may be cancelled within 24 hours of placing the order.
Unless agreed with the gallery, we cannot accept returns or credit for custom items, special orders,
or for any piece modified specifically for a customer.
Modifications to Jewelry:
Modifications or adjustments to jewelry are handled on a case-by-case basis and will be discussed
with the customer and the maker. Customers will be notified beforehand if there will be additional
charges for any modifications or adjustments.
We stand behind the workmanship of your purchase. In the rare event that jewelry or an object
requires repair, please contact us for specific instructions for handling and return. Without exception,
we prefer to return work for repair to the artist who made it. We cannot be responsible for jewelry or
any other item that has been altered or repaired by anyone other than the original maker. Depending
on the type of repair that is necessary, a charge may be required. We will discuss this with you in
advance of any work being done.